We take great care to protect your information.
The Channel Islands Co-operative Society (“we”, “us” and “The Channel Islands Co-operative Society”) is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.
What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of The Channel Islands Co-operative Society.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
- to confirm identification when you contact us
- to keep you informed of any special offers or promotions that we believe might be of particular interest to you
- to communicate with you in the event that any products or services you have requested are unavailable
- for credit assessment
- to review the conduct of and to administer/operate your accounts
- for statistical analysis, including automated techniques
- for record-keeping purposes
- for market research
- to track activity on our website
- to improve and monitor our customer service to you
- for the prevention of crime and fraud.
We may contact you by post, email, telephone for these purposes.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require.
Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
What to do if you do not wish to receive details of offers from us?
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant links on forms and/or emails, or by emailing email@example.com or by calling our Customer Relations team on 01534 879822 / 01481 879822.
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us by emailing firstname.lastname@example.org or by calling our Customer Relations team on 01534 879822 / 01481 879822.
Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you. For additional information regarding data protection and your rights, you may contact the Society's Data Protection Officer via the following email address: DPO@channelislands.coop
or call the following number;
For Guernsey Enquiries, please call 01481 231155
For Jersey enquiries, please call 01534 879822
If you would like to exercise your rights, please complete an online form by selecting the following link Subject Data Request
In order for us to discuss your request further, we may require you to visit our stores with photographic id in order to verify you.